A booking fee of £500 is required to secure the services of Emily Tallulah for your wedding date. You are responsible for checking the day, month and year of your wedding date are correct as detailed in your initial estimate. To secure your wedding date, the booking fee must be paid within seven days of receiving your estimate. If you do not pay the booking fee within these seven days we reserve the right to accept other bookings for your wedding date. This booking fee will be subtracted from your final wedding invoice. The booking fee is non-refundable and will not be returned if for any reason the wedding is cancelled, the date is changed or you decide not to proceed with the services of Emily Tallulah. We are unable to accept any payment by cheque.

Receipt of a booking fee will constitute your acceptance and agreement to be bound by the terms and conditions within this contract.

Following a complimentary initial wedding consultation, an estimate for the cost of your wedding flowers will be provided. Prices will be calculated taking into account the scale of your wedding requirements and the current market value of your preferred flowers. Prices may be subject to change due to the variation in the market cost of flowers at the time of ordering. You are welcome to make alterations to your wedding requirements however this may affect the cost of the remaining individual elements of the estimate if the scale of the wedding significantly changes. Emily Tallulah reserves the right to withdraw from this contract, without penalty, if the total cost of your wedding flowers falls below 70% of the initial estimate. Requests for further consultations may be subject to a fee.

Whilst every effort is made to provide the exact flowers you have chosen, on occasions, particular flowers may be unavailable due to circumstances beyond our control. Emily Tallulah reserves the right to use a substitute flower in place of any previously agreed flower.

Final payment must be paid in full no later than 21 days before your wedding date. Failure to meet this condition may result in a 5% increase to the value of the order for every day that payment is delayed beyond the deadline. We are unable to accept any payment by cheque. We will order your flowers approximately ten days before your wedding date. We are unable to make any changes after the order has been placed. You will be charged in full for any wedding orders cancelled within 14 days of the wedding date. 

Emily Tallulah reserves the right to cancel any wedding flowers if payment is not made by the due date. We will not pay any compensation for inconvenience caused.

Our service includes delivery and installation at your chosen venue. You agree to make suitable arrangements to allow us access and parking as near to the venue as possible. You will be responsible for covering the cost of any parking charges we should incur as a result of this. You may alternatively collect the flowers from us. Emily Tallulah will not be held responsible for the condition of any flowers following self-carriage.

Once delivered, any queries regarding the condition of the flowers must be raised with Emily Tallulah within one hour. Emily Tallulah Flowers reserves the right to rectify any issues on the day without prejudice.

Any element of the final installation that is moved by anyone other than Emily Tallulah is done entirely at the individuals’ own risk.

Emily Tallulah will not be held responsible for any injury, or damage to materials including snagging, staining or tearing as a result of pinning buttonholes or corsages.

Emily Tallulah order flowers to look at their absolute best on your wedding day, and as such will only guarantee the condition of your flowers for your wedding date only.

An additional security deposit of £100 will be taken for any hired items. The security deposit will be returned to the client in full within three working days following the event upon safe and complete return of hired items.

All hired items, including candles remain the property of Emily Tallulah.

The client is solely responsible for the hired items for the duration of the hire period.

 The hire period is defined as 24hrs from the time of delivery unless previously agreed. Emily Tallulah reserve the right to collect hired items before the end of the 24hr hire period in circumstances where the venue or hired items are required for subsequent bookings. Emily Tallulah reserve the right to collect hired items at any time after midnight following your event.

Emily Tallulah reserve the right to substitute a hired item for a similar, alternative design in circumstances where breakages, delayed returns or lost items have occurred as a result of a previous customer order. We will make every effort to notify you of any substitutions prior to your order being dispatched.

 Unless specifically requested, Emily Tallulah reserve the right to supply reasonable, pre-used candles for your event. Emily Tallulah will not be held responsible for any damage, injury or loss as a result of candle usage. It is your responsibility to obtain permission from your chosen venue before using candles. Candles should only be lit by a responsible person.

Once delivered, any queries regarding the hire order must be raised with Emily Tallulah within one hour. Emily Tallulah reserve the right to rectify any issues on the day without prejudice.

Emily Tallulah reserve the right to withdraw our acceptance of your hire order without penalty if circumstances beyond our control prevent us from fulfilling the order, and will refund in full any payment you have made.

All hired items must either be returned by an agreed date or left with a named person at the venue for collection. It is advisable to check that all items are accounted for and that there are no breakages before leaving items with a third party. In the event of late return, damage or breakages, these costs will be calculated by Emily Tallulah and will be deducted from the security deposit.

If the replacement/repair costs exceed the security deposit, you will be invoiced for the difference. You agree to pay this invoice within 14 days of receipt.

We will do our best to look after any personal items that you may want included within your flowers, however such items are provided at the clients’ own risk and, if valuable, must be covered by the clients’ insurance.

We have contingency plans for occasions such as sudden ill-health. A member of our team or a carefully selected freelance florist will complete the order or deliver the flowers.

Emily Tallulah will be exempt from liability or obligation when an extraordinary event or circumstance beyond our control prevents us from fulfilling our obligations under these terms and conditions.

You agree to allow Emily Tallulah to use images of the flowers for the purposes of promotion in advertising, websites, social media etc.

This Agreement shall not be varied except by agreement in writing.

This contract shall be governed in accordance with the laws of England.

THE BOTANICAL NEST

Delivery & Returns

Collection: Collection is available for all of our products from The Botanical Nest. Do let us know if you would like to collect outside of our normal opening hours and we can arrange a time with you.

Delivery: We aim to send your order within 3 working days. All orders are processed Monday-Friday 10-5pm. All UK orders are shipped with Royal Mail 2nd class. If your order is placed on Saturday or Sunday it will be processed on the Monday & should be with you in 1-2 days after posting. If you would like a rush order, please let us know- we will try our best to get the order out quickly. If you would like your order to be trackable please contact me and I can advise you on any additional postage costs. 

We offer set delivery costs based on your order total:

Within the UK:

• Up to £3.50 - £0.80
• £3.51 to £5 - £1.95
• £5.01-£20 - £3.70
• £20.01- £30 - 5.90
• Over £30 - FREE

European orders:

For orders outside of the UK, these will not be tracked unless you contact me for otherwise. We post via Royal Mail international standard which aims to deliver within Europe 3-5 days after posting

• Up to £5 - £2.40
• £5.01 - £10 - £4.85
• £10.01 - £30 - £10.50
• Over £30 - £12.50

Returns

We really hope you love your products from The Botanical Nest. If you are not entirely happy please notify us on hello@emilytallulah.com You must return your unwanted products for a refund within 7 working days from the day you received the products. If the good are damaged, please send a clear photo or return as stated above. The products, including their original packaging, must be returned “as new” in a saleable condition. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. Unfortunately, we cannot cover the cost of return postage. This provision does not affect your statutory rights as a consumer.